Ordering Policy

Credit Policy


New customers must fill out a credit application form if credit is desired, otherwise all orders are C.O.D. We reserve the right to issue or restrict credit terms at our discretion..

Omega Alpha will perform a credit check and set a credit limit for each customer.

Price and Discount Structure


Prices and discounts are determined by Omega Alpha according to market conditions and availability of raw ingredients. All customers will receive our list pricing current at time of order. Any discounts will be applied according to the Volume Discount Program or to any Special Promotion in effect at time of placing order. No discounts will be applied after the expiry date of any Special Promotion..

The company reserves the right to issue or rescind any price or discount at any time. Although we reserve the right to change prices without notice at any time, customers in good standing will receive at least 30 days’ notice of any change in pricing structure.

Payment Terms


Unless previous credit arrangements have been determined, all orders are C.O.D. Credit terms for eligible customers are Net 30 Days.

Payments may be made by cash, cheque, and money order, VISA or MasterCard.

Any cheques returned NSF (Non-Sufficient Funds) will have an NSF charge of $25. added to the account for each instance.

Overdue accounts (any amounts past 30 days) may be subject to late payment charges of 24% annually (calculated at 2% monthly) on unpaid balances.

Accounts which are overdue 90 days, or who issue 2 or more NSF cheques will have all credit privileges rescinded and will become C.O.D. accounts. At our discretion, credit may again be offered once all overdue balances are paid. Accounts past 90 days may also be turned over to our collection agency.

Ordering, Shipping and Handling


A customer may request their own carrier, or shipment via air express, but will pay all shipping charges regardless of the amount or dollar value of the order.

Any damages in shipment must be reported within 5 days of receipt for exchange or credit.

Returns and Refunds


Returns and refunds are at the discretion of the Sales and Accounting Departments.

No cash refund will be issued but Omega Alpha will exchange any returned item(s) for products of a comparable value, or issue a credit memo.

Expired products may not be returned for refund.