Human Health Products |
Pet Health Products |
Equine Health Products |
We accept only Mastercard or Visa credit cards for payment online. All credit card transactions are processed by Stripe. Omega Alpha UK does not have access to your credit card numbers. Omega Alpha UK uses SSL Security encryption which establishes an encrypted link between the web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.
Omega Alpha will ship with a delivery time of 2-14 days or more depending on the destination. Shipping is by local Postal Service or our designated courier service. We have no control on specific delivery times to the destination. Most orders in stock are shipped between 1 and 2 business days. If an item is not in stock, we will notify you and provide a reasonable expectation level as to when these items will be received. A customer may request their own carrier, or shipment via air express, but will pay all shipping charges regardless of the amount or dollar value of the order.
Customer satisfaction is one of our goals. We are committed to providing you with quality products and outstanding customer service. Should our merchandise or service ever fail to meet your expectations, please call our Customer Service department. We accept unopened, resalable merchandise that is in its original condition provided it was purchased in the last 30 days. Any claims for shortage or damage must be made promptly within 5 days of receipt of goods. All returns require a Return Authorization from Customer Service. Returns and refunds are at the discretion of the Sales and Accounting Departments. No cash refund will be issued but Omega Alpha will exchange any returned item(s) for products of a comparable value, or issue a credit memo. Expired products cannot be returned for refund.
Shipping is free within the UK for Retailers’ orders. Creating an online account without placing an order does not mean your account is in our order database.
Drop-ship orders will be charged a nominal shipping fee. Drop-ship orders must be placed online through your drop-ship account.
Other Retailers: Contact us directly.